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Situations

Browse and manage different situations

Security asks to search bag
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Long wait in checkout line
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Price discrepancy between shelf and checkout
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Salesperson responded rudely to a question
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Expired product found on shelf
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Refusal to return product without explanation
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Product found to be defective after purchase
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Incorrect change at checkout
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Desired item out of stock, but available online
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Employee unable to advise on product
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Parking space conflict near store
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Customer refuses to wear mask (if required)
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Customer tries to return item without receipt
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Aggressive upselling of additional services or products
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Dispute over promotion or discount terms
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Shoplifting
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Armed robbery of store
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Assault on store employee or another customer
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Intentional damage to store property (vandalism)
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Use of counterfeit money or payment cards
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Return fraud (e.g., returning stolen goods)
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Threats of physical violence against staff or customers
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Unlawful entry into store's service areas
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